Terms of service

Terms of Service — BLANK ROOM

Welcome to BLANK ROOM.
By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. General Information

BLANK ROOM is a retail boutique specializing in authentic luxury products from world-renowned brands such as Gucci, Louis Vuitton, Prada, Marc Jacobs, and more.
All products are 100% genuine, sourced from authorized distributors or official brand channels.

We reserve the right to update or modify these Terms at any time without prior notice. The latest version will always be available on our website.

2. Products and Pricing

  • All prices are listed in Vietnamese Dong (VND) and include applicable taxes unless stated otherwise.
  • Product images are for illustrative purposes only; colors may vary slightly due to lighting or device display settings.
  • Prices and availability may change without prior notice.
  • In the event of a pricing or stock error, BLANK ROOM reserves the right to modify or cancel the order and will notify the customer promptly.

3. Orders and Payments

  • Orders may be placed through our website, social media channels, or directly at our store: 44 Nguyễn Hy Quang, Ô Chợ Dừa, Hà Nội.
  • Payment must be completed via accepted methods (bank transfer, cash, or other listed options).
  • An order is considered confirmed only once payment has been successfully verified.

4. Shipping and Delivery

We offer two shipping options for your convenience:

  • Standard Shipping: 1–5 business days nationwide.
  • Express Delivery (24h): Available for major routes such as Hà Nội – Hồ Chí Minh, Hà Nội – Đà Nẵng, Hồ Chí Minh – Đà Nẵng, and other selected areas.

BLANK ROOM is not liable for delays caused by courier services or unforeseen events such as weather or natural disasters.

5. Returns and Exchanges

Please refer to our Return & Refund Policy for full details regarding eligibility, time limits, and required conditions.
Note: Earrings and final sale items are non-returnable and non-exchangeable for hygiene reasons.

6. Authenticity Warranty

BLANK ROOM guarantees lifetime authenticity on every item purchased.
If a product is proven inauthentic by an authorized third-party authenticator, we offer a full refund in accordance with our verification procedure.
We do not provide product or manufacturing warranties (such as repair or maintenance).

7. Customer Responsibilities

By purchasing from BLANK ROOM, you agree that:

  • All information provided (name, address, contact details) is accurate and complete.
  • You will not misuse or resell products in violation of brand or copyright policies.
  • You will comply with all applicable laws and regulations.

8. Intellectual Property

All trademarks, images, product descriptions, and website content belong to BLANK ROOM or their respective brand owners.
Unauthorized reproduction, modification, or commercial use is strictly prohibited.

9. Limitation of Liability

BLANK ROOM shall not be held responsible for:

  • Indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.
  • Errors or omissions in pricing, descriptions, or promotional materials.

10. Governing Law

These Terms are governed by and construed under the laws of Vietnam.
Any disputes arising will be resolved through negotiation or in the competent courts of Vietnam.

11. Contact Information

For questions regarding our Terms of Service, please contact us:
📍 BLANK ROOM – 44 Nguyễn Hy Quang, Ô Chợ Dừa, Hà Nội
📞 Hotline: 0948 677 770 / 0948 677 771
📧 Email: support@blankroom.co